Dear Readers: It's that time of year when we resolve to eat better, exercise more and sleep more than five or six hours a night. And -- we hope -- to not get into a fix of our own making.
The Tip Jar is YOUR place to share tips and advice for fellow Fixer readers. If you've got a tip for avoiding a rip-off or saving some cash, please share it here!
Dear Fixer: On Dec. 1, I went Christmas shopping at the Best Buy at 3262 W. Belmont Ave. in Chicago.
In the spirit of the season, The Fixer continues our little break from the usual consumer horror stories with Part Two of "The Fixer's Good Guys." After another year of rip-offs and runarounds, it's reassuring to hear from readers that some businesses and employees still give exceptional service. We hope you enjoy these stories.
Dear Fixer: AT&T has taken me to a collection agency for an installation fee -- after I was told an installation fee would not be charged.
Dear Fixer: I am disabled and can't walk because of problems from surgery.
Dear Fixer: In July, we bought seven appliances at Sears in Orland Park. When we bought them, we were told we would get 20 percent off and a rebate of $750 in eight to 12 weeks.
All year, Team Fixer tackles some of your worst consumer problems -- from broken computers to wayward luggage to crazy-big utility bills. Today, however, we'll put all that aside and instead focus on businesses and employees who do the right thing. These edited letters about "Good Guys" are sure to warm your heart this season. Be sure to check out Part Two next Sunday.
Dear Fixer: On Oct. 13, I was pulling into the Speedway gas station on Halsted in Homewood. Apparently, the cover that goes over the place where the underground gas tanks are filled was not on properly, because when I ran over it, the cover popped up and hit the bottom of my car, breaking the oil pan.
Dear Fixer: If this did not happen to me, I would not believe it. I was scheduled to take a business trip from Chicago to Singapore and booked a trip on United Flight 895, which flies through Hong Kong.
Chat live with The Fixer at noon as she talks about how to be a better consumer!
Dear Readers: Here's a scam that's happening right now, and it's so plausible even The Fixer could have fallen for it.
Some of the saddest letters we get are cases where we can't do anything because the business has a limited returns policy, or no returns are allowed at all.
Dear Fixer: I ordered two cell phones as part of a promo package from T-Mobile on Sept. 11, 2007. There was a rebate of $50 on each phone.
